FAQs

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How to access our EU datacenter?

123 Form Builder is hosted on Amazon servers with data centers across the US and EU. Our main platform is already GDPR-compliant. However, if… Read more

I don’t receive form submissions in my Inbox. Why?

Firstly, be sure to check your Spam and Trash boxes. If submissions aren't there, check if you've got the proper form configuration. Here are… Read more

How to clear the cache and cookies in your browser

Clearing your browser's cache and cookies is an important step for almost any internet browsing issue. The reason why we recommend this step is… Read more

Can I create online surveys with 123FormBuilder?

Yes, you can create any type of online survey with the 123FormBuilder free online survey creator. Use the simple drag & drop editor to… Read more

Can I embed my online form into an email?

No, you cannot. Especially if you intend to receive submissions this way. Even though we encourage the use of JavaScript to embed forms on… Read more

I can’t see the 123FormBuilder – Facebook tab on mobile. Why?

Unfortunately, Facebook doesn't allow customized tabs to be displayed on Facebook pages for Android Apps, IPhones, IPads or the Facebook mobile site.

My 123FormBuilder – Google Drive integration fails to work. Why?

If your 123FormBuilder - Google Drive integration fails to work, check that all your form fields are labeled. If at least one form field… Read more

I can’t find the Plugins tab in WordPress for the 123FormBuilder plugin

It's important to distinguish the difference between WordPress.com and WordPress.org, as they are not the same thing. The first one offers hosting services and… Read more

Can I publish two forms on the same web page?

Yes, you can. Keep in mind that the Knowledge Base refers to forms published on regular web pages, using the Publish → Embed option. If… Read more

Multiple Fields on the Same Row

You can incorporate more than one field in the same row. This feature helps you structure forms precisely as you wish. Click and hold the… Read more

My custom email template does not work. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more

I’m using custom email templates and I get the wrong form content in my submissions. Why?

The most probable cause for this is the fact that you've got several templates in your Email Templates section and that they are not… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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