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Is 123FormBuilder HIPAA compliant?

Being HIPAA compliant is critical for any company collecting electronic patient health information. In this article, you’ll learn about some of our security features and how the Compliance Cloud handles the HIPAA regulations. Of course, we’ll be more than happy to schedule a call with you and talk about your specific needs.

Our Corporate Compliance package provides 2 types of users: builders and contributors. Builders are the users that need to log in and edit or create forms, change settings, view or edit submissions and reports. The contributors are the ones that only need access to view the submissions and/or reports.

With 123FormBuilder, you will be asked to sign​ the ​Business​ Associate​ A​greement (BAA​) and you will have the opportunity to choose from several different indemnification clauses and liability caps for both professional services and data loss​ for as much as 1 million dollars each.​

We are using a 256-bit SSL connection throughout the whole form building experience with various options to choose from to protect your web forms from external threats. All data is encrypted on our Amazon servers (daily backups) in multiple data centers across the United States to better protect sensitive information, while being ISO27001​ and ISO9001 certified.

Our server security includes:
✔ electronic surveillance of server rooms and multi-factor access control system
✔ 24/7 monitoring of data centers by trained security guards, with access authorized strictly on a privilege basis
✔ systems reinforcement against any environmental hazards

Technical information:

  • If needed, we can also provide a single tenant installation for enhanced security.
  • ePHI or any other information can be deleted and/or purged upon request.
  • 123FormBuilder gives each user accessing the system a unique ID specific to the identity of the employee or individual with access to the system
  • The back-end portal for administrative access forces a logout after 15 minutes of inactivity.
  • 2-Step Verification – if you want to increase the security of your account, you can opt to activate the multi-factor authentication option in My Account which adds an extra step to your login. A multi-factor authentication process implies the presence of two or more verification steps, independent one from another.
  • We use spam, virus and malware protection services provided by McAfee. All latest threats are carefully monitored and cleaned on a daily basis, so that our partners and users can navigate in a secured environment.
  • Password authentication. One of the HIPAA requirements for data integrity addresses the way users identify themselves prior to providing data input. With 123FormBuilder you can enable passwords at the form level in order to ensure that only verified individuals in your organization or outside of it can have access to your form.

All access to your account and forms is logged and a report can be generated at any time, should you need to investigate a certain event​. 123FormBuilder employs technical, administrative and physical safeguards to enable your organization to be compliant when receiving PHI through the forms (we can provide details upon request). All employees have signed confidentiality agreements and are up to date with the HIPAA regulations.


    1. For more details about our HIPAA compliance plan, please access this webpage. Click on Meet with us and one of our colleagues from our Enterprise team will further assist you. They will provide you all the steps required to become HIPAA complaint. Have a great day!

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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