Looking After Your Success

Everything you need to know about 123FormBuilder’s Stellar Customer Support

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Trusted by 35,000+ clients, from small businesses to large enterprises

Prioritized Support

Whether this is your first interaction with online forms or you’re exploring 123FormBuilder’s features and need a hand with your use case, there are multiple ways to get help & guidance. Our support channels cover the following:

Live Chat & Email – where you can get personalized help
Ticketing Support System – if you prefer a more systematic approach
Comprehensive Knowledge Base – where you can browse common questions

Image showing 123FormBuilder customer support features including knowledge base, ticketing system and live chat

Live Chat Support

With 123FormBuilder’s Live Chat, help is always just a click away—whether you’re on our website or in the app. Available 15 hours a day, Monday through Friday, our team is ready to answer your questions almost instantly. Our experts handle a wide range of inquiries, so you’ll work with one person from start to finish, ensuring a smooth and consistent experience—unless, of course, we need to bring in our Engineering team’s specialized expertise.

Ticketing System

When building and optimizing your forms, you might need a little extra help. With 123FormBuilder, reaching out for support is simple—just click the Support button without leaving the platform. To resolve your issue quickly and accurately, we’ll ask detailed questions upfront, minimizing back-and-forth and getting straight to the solution. You can count on our friendly team to handle your request and keep you updated every step of the way.

Customer Care Email

You can always reach us by email at customercare@123formbuilder.com, but we recommend using the Support option directly within the platform. This way, the information you share helps us address your needs more efficiently. Our team closely monitors all customer care channels, ensuring your questions are promptly attended to.

Knowledge Base

We want you to feel confident navigating 123FormBuilder. Before reaching out, consider exploring our Help Center—you might find a quick solution and even gain inspiration from other users’ comments and suggestions. Our FAQ section is also available, offering concise answers, walkthroughs, and best practices to keep you moving forward.

Experienced, Committed, Compassionate Support for All Plans

Dedicated Support

While priority support is a built-in feature available to all our clients, dedicated support is specific to the Enterprise plans. It covers services such as tailored onboarding, a dedicated account manager to look after you, technical experts to assist you, and training sessions.

123FormBuilder’s technical account managers provide personalized support from start to finish, so you’ll have someone familiar with your needs when you need help later.

Tailored Onboarding Process

We make sure you and your team are fully equipped to succeed. Whether you need a quick hour-long platform walkthrough or a more in-depth process with multiple meetings to tailor the setup for your specific needs, we’re here to help. Whether you’re creating your first online form or designing a complex workflow, we’ll share our expertise and guide you every step of the way so your forms are up and running smoothly in no time.

Dedicated Account Manager

As a 123FormBuilder Enterprise customer, you’ll have a Dedicated Account Manager as your primary point of contact. Whether you need to add a user, request extra storage, get help with form creation and launch, or obtain specific documents for internal processes like audits, your Dedicated Account Manager is your go-to resource. They’ll advocate for you within our company, addressing your inquiries directly or mobilizing the necessary resources to resolve your needs.

Technical Account Manager

Our goal is to make your goal possible. And one crucial step is having a Technical Account Manager with a deep understanding of your business case, challenges, roadblocks, operations, and overall circumstances. They have in-depth product knowledge and provide advanced troubleshooting, contextual guidance, and personalized solutions to help you successfully build your workflows. They also specialize in integrations with platforms such as Salesforce, offering support for a successful integration between 123FormBuilder and Salesforce.

Training & Consulting

We understand that things can change in your company, that’s why, on request, we also offer training and consulting sessions. Whether you have new people joining you or want to secure a couple of hours monthly or yearly to discuss sensitive or mission-critical matters – we’re keeping these options open for you.