Free Customer Satisfaction Survey Template

Available on the Free Plan

Make getting customer feedback a breeze. Use our customer satisfaction survey template to gather feedback in one simple step. Get it now!

Use Template
Show more templates

About this template

This free customer satisfaction survey is a ready-made template for marketing and research departments. Use this customer feedback survey to reach back out to customers, calculate your NPS (Net Promoter Score), develop new products, measure customer loyalty, and measure your progress in order to build a successful business. Create an account and customize this template easily using our survey software.

This customer satisfaction survey template has 123FormBuilder behind it

  • Sign up and create any questionnaire you need for your customer satisfaction survey
  • Save responses in a secure cloud-based data table
  • Aggregate reponses in real-time custom reports
  • Receive and send custom emails
  • Connect your survey responses to a CRM or other third-party tool

Step one: Copy this survey form template in your 123FormBuilder account, customize it using our advanced form builder, and publish it online.

Step two: Collect survey responses and aggregate them in custom reports with tables and graphs that you can easily build in the Reports section of this form.

Time to get those valuable customer insights.

Frequently Asked Questions

What is a customer satisfaction survey?

A customer satisfaction survey is a research method that businesses use to collect customer sentiments regarding their products or services. It consists of a set of questions that customers answer and that are aggregated into reports, showing some strengths and weaknesses of the organization. The best way to conduct a survey is to create an online form that can automatically generate reports based on the customers’ answers. Hey, guess what – we’ve got a form template for you. Get it now!

How can I write a satisfaction survey?

You can start with simple questions and leave the complex ones at the end. Be sure to avoid these common customer satisfaction mistakes. The best way to conduct a customer satisfaction survey is by doing it online. With 123FormBuilder, it’s simple! You just create a free account, import this template, and adapt the questions with your keyboard. No coding is needed; just drag-and-drop and copy-paste to share the survey where needed. And, before you know it, you’ll be able to generate reports with your customers’ responses.

How do you create a customer satisfaction survey?

To conduct a successful customer survey, you have to know from the get-go what kind of information you want to collect. After that, use one of our free templates to get started and measure customer satisfaction with your company, product, and services.

What should a customer satisfaction survey include?

Keep your survey short and limit the number of open-ended questions. You can also use skip logic to allow your customers to answer questions about products or services they’ve used and gain insights for improvement.

Start with this template

More templates like this