A customer satisfaction survey is a research method that businesses use to collect customer sentiments regarding their products or services. It consists of a set of questions that customers answer and that aggregated into reports show some strengths and weaknesses of the organization. The best way to conduct a customer satisfaction survey is to create an online form that can automatically generate reports based on the answers that the customers give. As for writing the best customer satisfaction questions, you should adapt them based on your services. And move the complex questions to the end of the survey. If you are looking to create a custom satisfaction survey online, get the template below and customize the form on 123 Form Builder. Write in your questions, configure your recipients, and share the survey with your customers within minutes. No coding. Just sign up to the Form Builder and get the customer satisfaction survey template now!

Customize template

What are customer satisfaction surveys? They are customer feedback assessments that business owners use in order to reveal customer expectations and improve customer retention. They consist of a set of questions related to motivation and buying experience. After collecting responses, the survey data is included in a report that highlights the company’s overall customer relationships. With 123FormBuilder, building a customer satisfaction survey is easy. You can start with this template and use the visual editor to drag & drop fields. Other great features await you inside the product.

Publish template

If you’ve recently launched a new product, you should ask your customers what they think about it. Effective customer satisfaction surveys are the ones that work on any device. You can embed this customer satisfaction survey template on any website. Alternatively, you can send it as a link in an email message or post on a social media platform. And all it takes is a simple copy & paste.

Collect & manage data

By best practices, a customer satisfaction survey has to include closed questions, as they are easy to answer to and take less time to complete. Because customers lose interest in filling in your satisfaction survey or feedback form if it takes too much of their time. Creating specific customer satisfaction surveys helps you gauge customer relationships in certain areas. Of course, all the customer feedback resides in a secure database that easily exports to Excel, CSV or PDF. Furthermore, 30+ integrations are available for better data management with the web apps you already love.

Optimize your flow

The time when customer feedback was provided on paper is long gone. An online customer satisfaction survey is better. And you don’t have to worry about coding it because with 123FormBuilder you don’t have to. Besides, you will receive instant email or SMS notifications each time a new customer leaves a review. Just sign up for 123FormBuilder today and customize any template you need from our vast collection.

Read 123 Form Builder reviews on G2